Shipping & Returns

Shipping

NZ

Shipping is $4 NZ wide.  We will dispatch your order within 1-3 working days and you will receive an email confirmation with tracking details.

Orders are shipped and tracked via Post Haste couriers and expected delivery within NZ is 1-3 working days, 3-5 working days for rural deliveries

 

Australia

Orders to Australia are sent via NZ Post which is non-tracked standard international airmail charged at $9.
 
Expected delivery to Australia is 3-10 working days
6-10 working days rest of world

Rest of the World

Orders are sent via NZ Post which is non-tracked standard international airmail charged at $15.
 
Expected delivery to 6-10 working days
6-10 working days rest of world

Returns Policy

Wildling Books wish all our customers to receive their products in perfect order. If there is something wrong with the product you have received or if your delivery is not correct, please contact us immediately at bex@wildlingbooks.com. If you send us an email, please include as many details as possible including your order number and photographic evidence of any damage, and in some cases a photograph of the packaging itself. Please ensure you keep your delivery until the return process is complete.

No refunds, returns or exchanges will be processed unless contact has been made about any issues within seven (7) working days of receipt of your item. We may be able to extend this time under special circumstances, but please make contact as soon as you notice any problems so we can remedy the situation for you. We do not refund purchases on the basis of changing your mind.

There are no refunds or returns available for ebooks or printables, so please choose carefully when ordering. We may ask for you to return the product in which case, we will refund the value of the purchased product, but we do not have to refund the value of the shipping. If you are required to return the product, you must pay for the shipping to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our office. Please ensure you pack the return safely to prevent any damage to the products or boxes. New Zealand customers are protected by the Consumer Guarantees Act.