Shipping
It is important to us to use packaging that does not add to plastic waste issues that we have in the world. We use cardboard boxes that can be re-used in your garden as a great weed mat or they can be recycled with your paper recycling. We also use a brown eco tape which can go into your compost as well.
Christmas Shipping Details
We would love a holiday this year and so whilst we can still accept orders over the Christmas break, we wont be dispatching orders over the following time frame:
Friday 22nd December 2023 - Sunday 7th January 2024
New Zealand orders have until the 19th of December (urban addresses) to ensure you receive by Christmas. We cannot guarantee parcels will reach Australia or International destinations from 1st December 2023.
Aotearoa
Free urban/residential delivery NZ wide on all orders over $70.
Free rural delivery NZ wide on all orders over $100
Orders under $70 to urban/residential addresses, shipping is $6.95 NZ wide.
Orders under $100 to rural addresses, shipping is $9.50 NZ wide (ps. the actual cost to us for rural sends is $15!! so we subsidise this shipping as much as we can). 💕
We will dispatch your order within 1-3 working days and you will receive an email confirmation with tracking details.
Orders are shipped and tracked via Post Haste couriers and expected delivery within NZ is 1-3 working days, 3-5 working days for rural deliveries.
Please do NOT provide a PO Box address as Post Haste do not deliver to them.
Australia
Orders to Australia are sent via either NZ Post which is non-tracked standard international airmail or Australian Post E-Parcel which is partially tracked and both charged at a flat $12. We heavily subsidise the shipping to Australia. If you order an item that is a pre-order or out of stock, your order will be sent altogether when all items are in stock.
Expected delivery timeframe to Australia is 10-20 working days.
Rest of the World
Orders are sent via NZ Post which is non-tracked standard international airmail charged depending on the amount of books/weight.
Expected delivery to 10-20 working days. However, since Covid 19 deliveries are taking a lot longer than usual, some up to 20-30 working days.
Returns Policy
Wildling Books wish all our customers to receive their products in perfect order. If there is something wrong with the product you have received or if your delivery is not correct, please contact us immediately at bex@wildlingbooks.com. If you send us an email, please include as many details as possible including your order number and photographic evidence of any damage, and in some cases a photograph of the packaging itself. Please ensure you keep your delivery until the return process is complete.
No refunds, returns or exchanges will be processed unless contact has been made about any issues within seven (7) working days of receipt of your item. We may be able to extend this time under special circumstances, but please make contact as soon as you notice any problems so we can remedy the situation for you. We do not refund purchases on the basis of changing your mind.
There are no refunds or returns available for ebooks or printables, so please choose carefully when ordering. We may ask for you to return the product in which case, we will refund the value of the purchased product, but we do not have to refund the value of the shipping. If you are required to return the product, you must pay for the shipping to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our office. Please ensure you pack the return safely to prevent any damage to the products or boxes. New Zealand customers are protected by the Consumer Guarantees Act.
